PT FIRM AMBASSADOR

This privacy policy explains how PT FIRM AMBASSADOR (“PTFA”, “the Firm”, “we”) collects, uses, stores, and discloses personal data when you interact with firmambassador.biz.id or our Android applications distributed via Google Play under the official developer account “PT FIRMAMBASSADOR”.

By accessing our digital properties you consent to this policy, which is aligned with Indonesian privacy regulations, professional-confidentiality duties, and Google Play Developer Program Policies.

Landing page: every page hosted at firmambassador.biz.id and related subdomains, including downloadable resources and embedded forms.

Google Play experiences: Android applications or mini tools released by PTFA under the developer name “PT FIRMAMBASSADOR”, including future updates or beta tracks.

Supporting infrastructure: Google Cloud, Firebase, analytics, anti-fraud, communication, and secure document platforms used to operate our services.

Identity & contact data: name, organization, title, phone number, email address, and postal address.

Engagement data: case background, documents shared for legal review, preferred meeting schedules, and billing/retainer details.

Technical data: device type, operating system, browser version, IP address, crash logs, diagnostic information, and app interaction metadata supplied by Google Play services.

Compliance data: government-issued identifiers required to fulfil know-your-client (KYC) obligations when we enter into a formal engagement.

Direct submissions through the contact form, consultation emails to hallo@firmambassador.biz.id, telephone calls, or meetings at our Surabaya office.

Google Play Console, Firebase Crashlytics, and Google Analytics for Firebase that provide aggregated device and performance data.

Referrals from clients, partners, or public information necessary to verify identities and prevent fraud.

Evaluate and respond to consultation or proposal requests, including conflicts checks and NDA issuance.

Deliver legal services, track project milestones, invoice retainers, and maintain client relationship records.

Comply with legal and professional obligations such as anti-corruption, anti-money-laundering, taxation, and court orders.

Secure our infrastructure, investigate abuse, and ensure that Google Play submissions meet policy guidelines.

Share firm updates, knowledge content, or invitations when you opt in to receive them.

Consent: you provide data willingly via forms, meetings, or in-app permissions.

Contractual necessity: we require certain data to draft agreements, litigate, or complete regulatory filings on your behalf.

Legitimate interest: safeguarding our systems, preventing fraud, and improving service quality.

Legal compliance: fulfilling obligations imposed by Indonesian laws, courts, and professional associations such as PERADI.

Our Google Play Developer name is “PT FIRMAMBASSADOR”. Any app requiring user data clearly states the categories collected and how to request deletion.

We do not publish apps directed to children; if a future product targets families, it will comply with Google Play Families Policy, COPPA, and Indonesian child-protection rules.

Sensitive permissions (camera, storage, location, microphone, advertising ID) are requested only when the feature cannot function without them and after explaining the purpose.

Internal teams: lawyers, counsels, paralegals, and secure operations personnel bound by confidentiality obligations.

Technology partners: Google (Firebase, Analytics, Cloud Messaging), hosting providers, secure e-signature platforms, and communication tools under strict data-processing agreements.

Professional partners: investigators, expert witnesses, accountants, or translators engaged for a matter and bound by NDAs.

Regulators or authorities: courts, law enforcement, or government agencies when legally compelled or to protect our rights. We never sell personal data.

Data is stored on encrypted infrastructure with role-based access control, multi-factor authentication, and continuous monitoring.

Sensitive documents are transferred through secure portals or encrypted email. Access is logged and reviewed regularly.

If third-country storage is required, we use contractual safeguards and ensure the provider meets internationally recognized certifications (e.g., ISO/IEC 27001).

Prospective-client data is retained for up to 24 months for follow-ups and conflicts tracking.

Engagement records follow statutory retention rules (generally 5–10 years) unless longer periods are mandated by court or regulator instructions.

You may request deletion by emailing hallo@firmambassador.biz.id. We will review legal obligations before deleting or anonymizing the data.

Access: request confirmation of whether we process your data and obtain a copy.

Rectification: correct inaccurate or incomplete information.

Objection & restriction: object to marketing uses or request limited processing when accuracy is contested.

Portability & deletion: receive a structured copy of the data you provided or ask us to delete it where legally permitted.

To exercise any right, contact hallo@firmambassador.biz.id with the subject “Privacy Request PTFA”. We will respond within 30 days.

Email: hallo@firmambassador.biz.id

Phone: +62 851 2653 6166 (09:00–20:00 GMT+7)

Office: PT FIRM AMBASSADOR, 30 Jl. Sulawesi, Kel. Embong Kaliasin, Kec. Genteng, Kota Surabaya 60271, Jawa Timur, Indonesia.

We may revise this policy to reflect regulatory changes or new services. The “Last updated” date on this page will indicate the latest version, and significant changes will be announced via email or in-app notices where appropriate.